PorchlightSupport
Email porchlight.app.help@gmail.comPlease include your iPhone model and iOS version if you're reporting a problem. We usually reply within a few days.
Frequently asked questions
My entries aren't showing up on my other device.
Porchlight syncs through your private iCloud. Make sure both devices are signed in to the same Apple Account, that iCloud is turned on for Porchlight (Settings → your name → iCloud), and that both devices are online. Syncing can take a few minutes.
Where are my backups?
When monthly backups are on, Porchlight saves a backup file to iCloud Drive → Porchlight. Open the Files app, tap Browse, then iCloud Drive. Porchlight keeps your three most recent automatic backups.
How do I export my journal?
Open Settings in Porchlight and choose Export. You can export as JSON (for restoring into Porchlight), Markdown, or CSV, and filter by date range or person.
How do I restore from a backup or export?
Open Settings in Porchlight, choose Import, and select a JSON export or backup file. You can replace your current journal or merge the two.
When does a new day start?
By default, a new day starts at 4:00 AM, so late-night entries still count for the day you're reflecting on. You can change this in Porchlight's settings.
I bought Porchlight Plus but it's not active.
Open Settings in Porchlight and tap “Restore purchases”. Make sure you're signed in with the same Apple Account you used to buy it.
How do I cancel my subscription?
Open the Settings app, tap your name, then Subscriptions, and choose Porchlight. Canceling stops the next renewal; you keep Plus until the end of the current period. Your journal stays on your device either way.
Can you recover my journal if I lose my phone?
Your journal lives on your devices and in your iCloud, not on our servers, so we can't access or recover it. If iCloud sync was on, sign in to the same Apple Account on your new iPhone and install Porchlight. You can also restore from a backup in iCloud Drive.
How do I delete my data?
You can delete entries in the app, or delete the app to remove data from your device. To remove iCloud data, open Settings → your name → iCloud → Manage Account Storage → Porchlight.